StoryFormer Export

Hi everyone!

I’m trying to export my StoryFormer file, but when I try to download the media the “stream.txt” seems to fail every time and specifies a server problem. Does anyone have any advice on how to resolve this?

Hi,

Sorry for the slow response, and for the problems you’ve encountered. We’re looking into this now, and will get back to you.

Best wishes,

Andy

Hi,

It seems the problem was that our system hadn’t properly processed one of your video files. We’re currently working on a big set of changes that should fix these kinds of problems. In the meantime, I’ve fixed the problem for your story so you should be able to download. However, there remains one other problem, in that we need to update the Electron app. There is a workaround, and I will email you with the details.

Best wishes,

Andy.